WARRANY AND CUSTOMER SERVICE - KEY TO CUSTOMER SATISFACTION
Now more than ever, postive customer feedback
and solid referrals are crucial to home building success
.
MARK SYSTEMS IHMS Home Builder Software helps
you maximize customer satisfaction by improving
customer communication 
and responsiveness. The IHMS Warranty and Customer Service modules are
designed to help you keep customers happy, keep subcontractors on task,
and identify any recurring warranty issues that could be addressed during
construction.
Key to successful customer service is communication. With MARK
SYSTEMS IHMS Home Builder Software, warranty personnel have instant
access to the entire body of knowledge created during the sale and construction
of each customers house. Customer service knows what
options were sold, 
which
subcontractors and suppliers were involved 
, and what correspondence occured with every single homeowner. Using
MARK SYSTEM
Document Library Management capabilities, plans, photos, emails,
letters and more are automatically part of the knowledge base that customer
service can work from.
CONTROL WARRANTY COSTS AND IMPROVE SUBCONTRACTOR RESPONSE
Track service requests by vendor, at-fault vendor, list type or variance
code. Using the power of a single data base,
MARK SYSTEMS
Warranty and Customer Service modules let you generate service
order statements that are emailed directly to the subcontractor. Delinquent
service orders are tracked automatically, displaying on each
subcontractor's web portal and resulting in held checks during payment processing.
Of course, service orders can be delivered directly to each subcontrator
using email, fax, web page delivery or any combination. Once the service
order is created, no additional effort is required: the system communicates
instantly and transparently between everyone involved.
IDENTIFY RECURRING PROBLEMS AND IMPROVE CONSTRUCTION QUALITY
helps you identify trends in warranty support that may be the result of
construction processes or materials. Using
MARK
SYSTEMS Executive Vision dashboard modules, warranty trends are graphically
displayed using any combination of criteria. Open service orders, completed
service orders, average time to complete, average open and closed service
orders all are calculated to give you the best possible control over your
customer service responses.
The Bottom Line: MARK SYSTEMS' IHMS Warranty and Customer Service
modules engage customers, improve home owner satisfaction and reduce
service costs!
helps you identify trends in warranty support that may be the result of
construction processes or materials. Using MARK
SYSTEMS Executive Vision dashboard modules, warranty trends are graphically
displayed using any combination of criteria. Open service orders, completed
service orders, average time to complete, average open and closed service
orders all are calculated to give you the best possible control over your
customer service responses.
All Option and Upgrade
Selections - show options selected, colors, styles, quantities,
sales price and images for any accepted
option
addendum