Enterprise from Anywhere™

  
 

Home Builder Software Suite -
from Wishes to Warranty™

  

 
 
 
MARK SYSTEMS'
Internet ToolKit
opens up enterprise
knowledge to every
team member, regardless
of location. Using the
MARK SYSTEMS IHMS Home Builder
Software single database, ITK lets you
communicate instantly and tranparently.

 

IMPROVE CUSTOMER COMMUNICATION
With the IHMS InternetToolKit homebuilder web portal, homebuyers and homeowners can each have their own unique home page, showing purchased and available options, construction status, sales and customer service links, “last mile” and post-closing sales information – virtually anything the builder wishes to include.

MARK SYSTEMS IHM Internet ToolKit brings real-time, transparent access to vital construction information to team members out of the main office.

Warranty Requests
Linked directly into your existing website, MARK SYSTEMS IHMS Internet ToolKit lets each home owner generate warranty requests directly from their home page. Owner generated requests are delivered instantly to Warranty support personnel, allowing your warranty department to control the acceptance, assignment and scheduling of customer request.

Once submitted, all service requests can be reviewed by the home owner, including status, description, vendor assigned and submittal date. In addition to describing the problem, home owners can request a service date and time, and can attach pictures of the problem to the request from their home page.

IHMS Internet ToolKit -
Home Owners Personal Web Page

Now more than ever, postive customer feedback and solid referrals are crucial to home building success. Through the Home Buyer pages in the IHMS InternetToolKit homebuilder web portal, you can easily stay engaged with your customers from their very first contact, forever. The Home Buyer ITK let's you give customers access to any relevant information in MARK SYSTEMS IHMS Home Builder Software, including:

All Previous Selections - show options selected, colors, styles, quantities, sales price and images for any accepted option addendum
All Warranty Request History- displays the status of every warranty service request, whether entered by the homeowner or the warranty rep
Community Bulletin Board- Easily communicate news, special event details or other information to all home owners in a community
Warranty Service Request Entry Form - keeps customers satisfaction high through instant communication with warranty staff, including photos
Sales Documents - using the Document Library Management components within MARK SYSTEMS IHMS Home Builder Software, customers have access to all sales and selection documents with just a mouse click

 



MARK SYSTEMS' IHMS
Home Builder Software Internet Portal
IHMS Internet ToolKit Home Owner's Web Portal

No matter how accurate your information is, it is most valuable in the hands of the people that need it. For homebuilders, many of these people are not located in the main office, and in fact are often not even employees. These stakeholders include construction supervisors, subcontractors, suppliers, homebuyers and homeowners.



Mark Systems Home Builder Software 50 Hottest

 

 

The Bottom Line: MARK SYSTEMS' IHMS Internet ToolKit improves home owner satisfaction, resulting in higher referral rates and better overall customer relationships.
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American Management Enterprises, Inc.
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